PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THE THORYX PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY CEASE ALL USE OF THE SERVICE.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Thoryx ("Thoryx," "we," "us," or "our"), governing your access to and use of the Thoryx platform, including all features, integrations, APIs, and related services (collectively, the "Service").
By creating an account, clicking "I agree," accessing the Service, or otherwise indicating your acceptance — including through continued use — you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Acceptable Use Policy, and AI & Automation Disclaimer, all of which are incorporated into these Terms by reference and form a single integrated legal agreement.
If you are accessing or using the Service on behalf of a company, organization, or other legal entity, you represent and warrant that you have full legal authority to bind that entity to these Terms, and that your agreement on its behalf shall be treated as the entity's agreement. If you do not have such authority, you must not accept these Terms or use the Service.
Thoryx reserves the right to update or modify these Terms at any time. Your continued use of the Service following any such update constitutes binding acceptance of the revised Terms.
Thoryx is a Software-as-a-Service ("SaaS") platform powered by artificial intelligence, designed to enable businesses and professionals to automate client-facing operations including, but not limited to: conversational messaging through third-party channels (including WhatsApp), intelligent appointment scheduling and calendar management, customer relationship management, lead tracking, automated follow-up workflows, and AI-assisted communication at scale.
The Service is intended for use by commercial users operating in a professional capacity. It is not a consumer product and is not designed or licensed for personal, domestic, or non-commercial use.
Thoryx reserves the right, at its sole and absolute discretion and at any time, to:
The Service is provided on a commercially reasonable efforts basis. Thoryx does not represent or warrant that the Service will at all times be available, uninterrupted, error-free, or free from defects.
Access to and use of the Service is strictly limited to individuals who meet all of the following eligibility criteria:
Thoryx reserves the right, at its sole discretion, to refuse service, close accounts, or restrict access to any person or entity, at any time and for any reason, including where Thoryx reasonably believes eligibility requirements are not or are no longer satisfied.
By using the Service, you represent and warrant that you satisfy all of the above eligibility conditions. If you do not, you must immediately cease use of the Service and contact Thoryx to deactivate your account.
To access the full functionality of the Service, you are required to create an account by providing accurate, current, and complete information as prompted during the registration and onboarding process. You agree to maintain and promptly update this information to keep it accurate and complete at all times. Providing false, misleading, or outdated information constitutes a material breach of these Terms and may result in immediate account termination.
You are solely and exclusively responsible for:
You must notify Thoryx immediately upon becoming aware of any unauthorized access to your account, any breach of your account security, or any loss or theft of your credentials by contacting thoryxsystems@gmail.com. Thoryx shall not be liable for any loss, damage, liability, or expense arising from or in connection with unauthorized access to your account that results from your failure to safeguard your credentials, regardless of the circumstances.
Unless expressly permitted by your subscription plan, your account is licensed for use by a single authorized user. Sharing account credentials with third parties, or using the Service in a manner that allows multiple individuals to access a single account simultaneously, is prohibited and may result in account suspension.
Access to the Service is provided exclusively on a paid subscription basis. Thoryx offers subscription plans with features, limitations, pricing, and billing cycles as described on the Thoryx pricing page at the time of your subscription. The pricing page constitutes part of your agreement with Thoryx with respect to commercial terms and is incorporated into these Terms by reference.
Thoryx may, at its sole discretion, offer a free trial period to new users. Free trials are subject to the conditions communicated at the time of sign-up, including duration, feature access, and any requirements (such as payment method registration). Upon expiration of a free trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends. Thoryx reserves the right to modify, discontinue, or limit free trial availability at any time without notice.
All subscriptions automatically renew at the end of each billing period (monthly or annual, as applicable) for a successive period of equal duration, at the then-current subscription price. By activating a subscription, you provide Thoryx and its designated payment processors with standing authorization to charge your payment method on file on a recurring basis, without requiring further action or confirmation from you prior to each renewal charge. It is your responsibility to cancel your subscription before the renewal date if you do not wish to be charged for the next period.
Thoryx reserves the right to modify subscription pricing at any time. Price changes will be communicated to active subscribers at least fourteen (14) calendar days in advance of the next billing cycle in which the new price takes effect, via email to the address associated with your account. Your continued use of the Service after the price change takes effect constitutes your unconditional acceptance of the revised pricing. If you do not accept the new pricing, you must cancel your subscription before the effective date of the change.
All payment processing is handled by third-party payment processors. By submitting payment information, you represent that you are authorized to use the payment method provided. Thoryx does not store full credit card details. You authorize the payment processor to charge your payment method for all amounts due under your subscription. In the event of a dispute with a payment processor, Thoryx's records shall be treated as prima facie evidence of the amounts owed.
If any payment due under your subscription fails for any reason, Thoryx reserves the right to: (i) attempt to charge your payment method again one or more times; (ii) suspend or immediately terminate your access to the Service without further notice; (iii) refer overdue amounts to a collections agency or pursue recovery through legal proceedings. You remain liable for all amounts due, including any collection fees or legal costs incurred by Thoryx in recovering overdue payments.
All subscription fees are exclusive of applicable taxes, duties, levies, or government charges (including VAT, GST, or sales tax). You are solely responsible for determining, declaring, and paying all taxes applicable to your purchase and use of the Service in your jurisdiction, unless Thoryx is legally required to collect and remit such taxes on your behalf, in which case the tax will be added to your invoice.
You may cancel your subscription at any time through the account settings section of the Service or by contacting Thoryx at thoryxsystems@gmail.com. Cancellation will take effect at the end of the then-current billing period. Following cancellation, you will retain access to the Service for the remainder of the period for which you have already paid. No partial-period credits or refunds will be issued.
Thoryx operates a strict no-refund policy. Subscription fees paid are non-refundable in whole or in part, including in circumstances of: early cancellation, non-use or underuse of the Service, dissatisfaction with AI-generated outputs, changes to Service features, or account suspension for violation of these Terms. Thoryx may, at its sole and absolute discretion, grant a refund or account credit in genuinely exceptional circumstances, which determination shall be final and non-appealable.
Initiating a chargeback, payment reversal, or credit card dispute with your payment provider without first raising the matter with Thoryx and allowing a reasonable period for resolution constitutes a material breach of these Terms. In the event of an unauthorized or abusive chargeback, Thoryx reserves the right to: immediately and permanently terminate your account without refund, deny future access to the Service, pursue the disputed amount through collections or legal action, and charge administrative fees incurred as a result of the chargeback process.
Thoryx operates a partner and referral program ("Partner Program") that enables approved individuals and organizations ("Partners") to refer new clients to the Service and earn recurring commissions based on the ongoing subscription revenue generated by successfully referred clients. The Partner Program is designed for professionals, agencies, consultants, and business networks that operate within industries served by Thoryx.
Participation in the Partner Program is not automatic and is subject to individual review and approval by Thoryx. To be considered, applicants must submit a partner application through the designated channel. Thoryx reserves the right, at its sole and absolute discretion, to approve or reject any application without providing a reason, and to impose additional eligibility conditions at any time. Approval to the Partner Program does not constitute an employment relationship, agency relationship, franchise, joint venture, or partnership of any kind between the Partner and Thoryx.
Approved Partners earn a recurring commission based on the active subscription revenue generated by clients they directly referred to the Service, calculated as a percentage of the net subscription fee paid by the referred client ("Commission"). The applicable Commission rate, payment schedule, minimum thresholds, and any caps or limitations are communicated to Partners through the Partner dashboard and may be updated by Thoryx at any time, subject to Section 7.5 below.
A Commission is only earned and payable when all of the following conditions are satisfied:
Thoryx reserves the right to modify the Commission rate, payment structure, eligibility criteria, or any other terms of the Partner Program at any time, with at least fourteen (14) days' written notice to active Partners for material reductions in Commission rates. Continued participation in the Partner Program after the effective date of any modification constitutes acceptance of the revised terms. If a Partner does not accept the modifications, their sole remedy is to withdraw from the Partner Program by notifying Thoryx in writing.
Thoryx reserves the right to withhold, reduce, or reclaim Commissions previously paid or accrued in the following circumstances:
Partners must at all times, when representing or promoting Thoryx:
Participation in the Partner Program does not guarantee any minimum level of earnings, referrals, or business results. Thoryx makes no representation regarding expected Commission income. Any income projections, case studies, or examples shared by Thoryx are illustrative only and do not constitute guarantees or predictions of individual Partner results.
Approved Partners receive access to a private dashboard through which they can view referral tracking, active client metrics, Commission accruals, and payment history. Dashboard data is provided for informational purposes and is subject to reconciliation. In the event of a discrepancy between Partner-reported data and Thoryx's internal records, Thoryx's records shall prevail.
Partners are independent contractors. Nothing in the Partner Program creates or implies any employment, agency, partnership, or joint venture relationship between a Partner and Thoryx. Partners have no authority to bind Thoryx contractually, make representations on Thoryx's behalf, or create any legal obligation for Thoryx with respect to third parties. Partners are solely responsible for all taxes, social security contributions, and regulatory obligations arising from their participation in the Partner Program.
Thoryx reserves the right to suspend or terminate any Partner's participation in the Partner Program at any time, with or without cause, with immediate effect upon notice. Upon termination: accrued and unpaid Commissions earned prior to termination will be paid in accordance with the standard payment schedule (subject to clawback provisions); no further Commissions will accrue; Partner's access to the Partner dashboard will be revoked; and Partner must immediately cease all promotional activities for Thoryx.
The Service — including, without limitation, its source code, software architecture, algorithms, machine learning models, user interface designs, visual elements, brand identity, trademarks, trade names, service marks, trade secrets, and all associated documentation — is and remains the exclusive intellectual property of Thoryx and its licensors. All rights not expressly granted in these Terms are reserved by Thoryx.
These Terms do not grant you any ownership interest in the Service or any component thereof. You may not copy, reproduce, modify, adapt, translate, create derivative works from, reverse engineer, disassemble, decompile, or otherwise attempt to extract source code from any part of the Service.
Subject to your compliance with these Terms, Thoryx grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business operations and in accordance with these Terms. This license terminates automatically upon any breach of these Terms.
You retain full ownership of any business data, configurations, prompts, contact records, and other content that you create, upload, or input into the Service ("User Content"). By using the Service, you grant Thoryx a limited, worldwide, royalty-free, non-exclusive license to process, store, reproduce, and use your User Content solely to the extent necessary to provide the Service to you and to fulfill Thoryx's obligations under these Terms. This license terminates upon the deletion of your User Content or the termination of your account.
Thoryx may use anonymized, de-identified, and aggregated data derived from usage of the Service — in a form that does not identify you or any individual — for purposes of improving the Service, conducting research, developing new features, and producing benchmarks or industry reports. Such use does not constitute processing of personal data and is not subject to the personal data provisions of these Terms.
Any ideas, suggestions, recommendations, improvement requests, or other feedback you voluntarily provide to Thoryx regarding the Service ("Feedback") shall be and remain the exclusive property of Thoryx. By providing Feedback, you assign to Thoryx all rights, title, and interest in and to such Feedback. Thoryx may use Feedback for any purpose without restriction, compensation, attribution, or obligation to you.
The nature of the Service means that you will necessarily process personal data belonging to your own clients, contacts, prospects, and other third parties through the platform. With respect to such data:
The Service integrates with, and depends upon, a range of third-party platforms, APIs, and services including but not limited to: WhatsApp and Meta's Business API, OpenAI's language model APIs, Twilio's communications infrastructure, Stripe's payment processing, and Supabase's database services (collectively, "Third-Party Services").
Thoryx expressly disclaims all responsibility for:
Your use of Third-Party Services integrated with Thoryx is governed exclusively by the respective terms, policies, and privacy notices of those providers. By using those integrations, you independently agree to comply with the applicable Third-Party Service terms. Thoryx does not act as an agent, reseller, or representative of any Third-Party Service provider.
Thoryx will use commercially reasonable efforts to maintain Service availability. However, Thoryx does not warrant or guarantee any specific level of uptime, availability, or performance. The Service may experience downtime or degraded performance as a result of:
Thoryx shall not be liable for any damages, losses, costs, or expenses incurred as a result of Service unavailability, regardless of the cause or duration. Thoryx may perform scheduled maintenance with or without prior notice and will use reasonable efforts to schedule maintenance during off-peak hours.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THORYX AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES OF ANY NATURE WHATSOEVER, INCLUDING WITHOUT LIMITATION: LOSS OF ACTUAL OR ANTICIPATED PROFITS OR REVENUE; LOSS OF BUSINESS, CONTRACTS, OR COMMERCIAL OPPORTUNITIES; LOSS, CORRUPTION, OR DESTRUCTION OF DATA; LOSS OF GOODWILL OR REPUTATION; BUSINESS INTERRUPTION OR WASTED EXPENDITURE; COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; OR ANY OTHER ECONOMIC, COMMERCIAL, FINANCIAL, OR INTANGIBLE LOSS — ARISING OUT OF OR RELATED TO: (I) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE; (II) ANY CONTENT, DATA, MESSAGES, COMMUNICATIONS, OR OUTPUTS TRANSMITTED, RECEIVED, OR GENERATED THROUGH THE SERVICE; (III) ANY AUTOMATED OR AI-GENERATED RESPONSE, ERROR, OMISSION, OR INACCURACY PRODUCED BY THE SERVICE; (IV) ANY UNAUTHORIZED ACCESS TO, ALTERATION OF, OR LOSS OF YOUR ACCOUNT DATA; (V) ANY CONDUCT, CONTENT, OR ACTIONS OF ANY THIRD PARTY IN CONNECTION WITH THE SERVICE; (VI) ANY FAILURE, OUTAGE, SUSPENSION, OR TERMINATION OF ANY THIRD-PARTY SERVICE; (VII) ANY REGULATORY ACTION, PENALTY, OR FINE IMPOSED ON YOU ARISING FROM YOUR USE OF THE SERVICE; (VIII) ANY VIOLATION OF APPLICABLE LAW COMMITTED BY YOU IN YOUR USE OF THE SERVICE; (IX) THE PARTNER PROGRAM, INCLUDING ANY FAILURE TO GENERATE COMMISSIONS OR ANY MODIFICATION TO COMMISSION RATES.
IN NO EVENT SHALL THORYX'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR IN CONNECTION WITH THESE TERMS, REGARDLESS OF THE FORM OF ACTION OR THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, STATUTE, OR OTHERWISE), EXCEED THE GREATER OF: (I) THE TOTAL NET AMOUNT PAID BY YOU TO THORYX IN THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT OR CIRCUMSTANCE FIRST GIVING RISE TO THE CLAIM; OR (II) ONE HUNDRED EUROS (€100). THIS LIMITATION APPLIES EVEN IF THORYX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Some jurisdictions do not permit the exclusion or limitation of incidental or consequential damages. In such jurisdictions, the above limitations shall apply to the greatest extent permitted by applicable law. Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law.
THE SERVICE IS PROVIDED STRICTLY ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTY OR REPRESENTATION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THORYX EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING: IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT; WARRANTIES THAT THE SERVICE WILL OPERATE WITHOUT INTERRUPTION OR ERROR; WARRANTIES THAT THE SERVICE OR ITS OUTPUTS WILL BE ACCURATE, COMPLETE, TIMELY, RELIABLE, OR SUITABLE FOR ANY PARTICULAR USE; WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE; AND ANY WARRANTIES REGARDING THE RESULTS THAT MAY BE ACHIEVED FROM THE USE OF THE SERVICE.
No oral or written information or advice given by Thoryx, its employees, agents, or representatives shall create any warranty. You acknowledge that you have not entered into these Terms in reliance on any warranty, representation, or statement not expressly set forth herein.
You agree, at your own expense, to indemnify, defend, and hold harmless Thoryx and each of its affiliates, subsidiaries, officers, directors, employees, contractors, agents, licensors, and successors (collectively, "Thoryx Parties") from and against any and all claims, actions, proceedings, investigations, demands, suits, losses, liabilities, damages, fines, penalties, costs, and expenses of any kind (including reasonable attorneys' fees, court costs, and expert witness fees) that arise out of or in connection with:
Thoryx reserves the right, at its own expense, to assume exclusive control of any matter subject to indemnification by you, in which case you agree to cooperate fully with Thoryx's defense of such matter and to refrain from settling any such claim without Thoryx's prior written consent.
Thoryx may, at its sole discretion and without prejudice to any other rights or remedies available to it, immediately suspend, restrict, or permanently terminate your access to the Service and/or your account, with or without prior notice, upon the occurrence of any of the following:
You may terminate your account at any time through the account management section of the Service or by contacting thoryxsystems@gmail.com. Termination will take effect at the end of the current billing period. You remain liable for all charges accrued prior to the effective date of termination. Termination does not entitle you to any refund of subscription fees paid.
Upon termination of your account for any reason: (i) your license to access the Service terminates immediately; (ii) you must immediately cease all use of the Service; (iii) Thoryx may delete your account data in accordance with the Privacy Policy; (iv) outstanding payment obligations survive termination and remain enforceable. Sections 7, 8, 9, 12, 13, 14, 16, 17, and 18 of these Terms shall survive termination indefinitely.
These Terms shall be interpreted and governed in accordance with the generally recognized principles of international commercial contract law, including where applicable the UNIDROIT Principles of International Commercial Contracts, supplemented where necessary by any mandatory provisions of the law of the jurisdiction in which you are resident or domiciled that cannot be waived by agreement.
Before initiating any formal legal proceedings, you agree to: (i) provide Thoryx with written notice of the dispute at thoryxsystems@gmail.com, clearly describing the nature of the claim, the relevant facts, and the remedy sought; (ii) engage in good faith efforts to resolve the dispute informally for a period of no less than thirty (30) calendar days from the date such notice is received by Thoryx. Any statute of limitations applicable to a claim shall be tolled during this pre-dispute resolution period.
If a dispute cannot be resolved through the informal process described above, it shall be finally settled by binding arbitration conducted by a single arbitrator appointed in accordance with internationally recognized arbitration rules. The arbitration shall be conducted in the English language. The arbitrator's award shall be final and binding and may be entered as a judgment by any court of competent jurisdiction. Each party shall bear its own costs of arbitration unless the arbitrator determines that equity requires a different allocation.
Notwithstanding the above, either party may seek urgent interim or injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration, without waiving the right to arbitration.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU IRREVOCABLY WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR CONSOLIDATED PROCEEDING OF ANY KIND AGAINST THORYX. ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY.
Thoryx shall not be liable for any delay in performance or failure to perform any obligation under these Terms to the extent that such delay or failure is caused by circumstances beyond Thoryx's reasonable control, including but not limited to: acts of God; natural disasters; war, terrorism, or civil unrest; governmental actions, embargoes, or regulations; epidemic or pandemic events; power outages or failures of public utility infrastructure; cyberattacks, distributed denial-of-service attacks, or other hostile acts targeting Thoryx or its infrastructure providers; or failures of third-party internet or telecommunications services.
Thoryx reserves the right to revise and update these Terms at any time and for any reason. For material changes — defined as changes that substantively affect your rights or obligations — Thoryx will provide notice via the email address associated with your account or through a prominent in-Service notification, at least fourteen (14) calendar days before the revised Terms become effective.
Your continued use of the Service after the effective date of any modification constitutes your binding acceptance of the revised Terms. If you disagree with the revised Terms, your sole remedy is to discontinue use of the Service and terminate your account prior to the effective date of the change.
It is your responsibility to review these Terms periodically. Thoryx maintains a version history of these Terms and will note the effective date of the most recent revision at the top of this document.
These Terms, together with the Privacy Policy, Acceptable Use Policy, and AI & Automation Disclaimer, constitute the entire and exclusive legal agreement between you and Thoryx with respect to the Service and supersede all prior or contemporaneous agreements, representations, warranties, understandings, and communications, whether oral or written, between the parties regarding the subject matter hereof.
If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or in conflict with applicable law, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions of these Terms shall continue in full force and effect without impairment.
Thoryx's failure or delay in exercising or enforcing any right, power, or remedy available under these Terms shall not constitute a waiver of that right, power, or remedy and shall not preclude Thoryx from exercising or enforcing it at any future time. No single or partial exercise of any right, power, or remedy precludes any other or further exercise thereof.
You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without Thoryx's prior written consent. Any purported assignment without such consent is null and void. Thoryx may freely assign these Terms, or any rights or obligations hereunder, to any affiliate, successor, or acquirer of all or substantially all of Thoryx's assets or business, without your consent.
These Terms may be made available in multiple languages as a courtesy. In the event of any conflict, ambiguity, or inconsistency between the English version and any translated version, the English version shall prevail and be controlling in all respects.
Section headings in these Terms are for convenience and organizational purposes only and shall not affect the interpretation or legal effect of any provision.
For all legal notices, questions, or communications regarding these Terms, please contact Thoryx at:
Notices sent by email shall be deemed received upon confirmation of delivery. Thoryx will use commercially reasonable efforts to respond to legal inquiries within five (5) business days.